Voice AI Monitor
Dedicated monitoring for Voice AI across Medicare Advantage, Supplement, and Part D channels
Mock data for prototype purposes only.
Total Voice AI Interactions
98,600
+14.2% MoM
Containment Rate
61.7%
+0.5 pts MoM
Escalation Rate
18.3%
-2.1 pts MoM
Avg Handle Time
3.8 min
-0.4 min MoM
Self-Resolved Rate
78.4%
+1.8 pts MoM
MoM Change (Volume)
+14.2%
vs prior month
Voice AI Interactions by Channel
Current period · Web, Mobile App, Phone IVR
Containment Rate Trend
Monthly · Share of Voice AI sessions resolved without agent
Voice AI Outcome Funnel
Initiated → Contained → Escalated → Resolved
Initiated98,600 · 100.0%
Contained60,836 · 61.7%
Escalated to Agent18,044 · 18.3%
Resolved91,120 · 92.4%
Top Voice AI Interaction Categories
Share of total Voice AI sessions
Voice AI vs Agent-Assisted
Side-by-side performance comparison
Metric
Voice AI
Agent-Assisted
Avg Handle Time
3.8 min
8.0 min
First-Contact Resolution
78.4%
82.1%
Cost per Interaction
$0.42
$6.85
Available 24/7
Yes
No